Shipping Information

We offer Free Delivery Australia Wide for orders with a total of $100. Orders under $100 incur a $9.50 Flat-Rate delivery fee.

Free delivery does not apply to goods that are classified by Hose Factory as ‘bulky or heavy’ items (e.g. a 23kg Suction Hose)

Once an item is placed in the shopping cart, the user will be notified if the order incurs a freight charge.

Orders are dispatched from our Melbourne warehouse by the next business day after payment being received. Longer dispatch can be expected for orders on Backorder or during peak buying times.

Standard Delivery Service

Orders are sent via Australia Post’s e-Parcel service. Once dispatched you will be notified by email and a tracking number will be supplied.

Express Post

Orders are sent via Australia Post’s e-Parcel Express service. Once dispatched you will be notified by email and a tracking number will be supplied.

Bulky or Heavy Items

Orders are sent via StarTrack Express service. Once dispatched you will be notified by email and a tracking number will be supplied.

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