Returns Policy

Hose Factory will accept returns within 30 days of purchase based on the following conditions:

  • Return requests must be lodged with Hose Factory Customer Service within 30 days of purchase via email enquiries@hosefactory.com.au
  • Any shipping fees incurred (if applicable) are non-refundable
  • Item is in its original packaging, unused and in a resellable condition
  • Please package the item to be returned appropriately, affix the Postage Paid Return Label and drop the parcel at any Australia Post outlet.

Please mail item to:
Hose Factory
32 Dingley Avenue
Dandenong Victoria 3175

Exceptions

Unfortunately we cannot offer a change of mind refund or exchange on the following items:

  • Custom-made products
  • Any product/s specifically cut to size at your request

These products can still be returned if they are faulty, not fit for purpose or do not match the sample or description.

Our Returns Policy includes, and does not seek to exclude or limit, the rights you have under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. The warranties and product support that we offer and provide pursuant to our Terms and Conditions are in addition to the consumer warranties and guarantees under the Australian Consumer Law.

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