Shipping Information

Shipping Information

Hose Factory ships goods Australia wide, however at this time we do not accept international orders through our website. Please contact us on [email protected] or phone us on (+613) 9706 9249 about a special order.

Our shipping is based on Australia Post realtime Rates

Your parcel will be dispatched within 2 working days and you will receive an email from Australia Post with your tracking information, please note all parcels require asignature up on arrival, if you are not available to sign for your parcel at the time of delivery your parcel will be transferred to the closest Australia Post depot, you need to provide a photo i.d. when collecting your parcel. Shipping times are estimated at between 3 to 14 business days depending on your location, please check through Australia Post website for delivery times from the day of dispatch to your location. 

Refund and Returns

Your satisfaction is our first priority at Hose Factory. If your item is faulty upon receipt or is not as described, we will gladly exchange the item or refund your credit card. All returns are subject to us receiving the item back within 7 days of purchase. Items must be returned with their original packaging and, unless they were damaged prior to you receiving them, must still be in an unused and saleable condition.

Returns Process

To return an item, please contact us on [email protected] or phone us on (+613) 9706 9249 .

Please  include the following information with your return request:
  • Order number if known (appears on the top of the confirmation email)
  • Name and address
  • A description of the item you are returning
  • Whether you would like a refund or exchange. If you wish to exchange it for a different item, please provide the name and product code of the replacement item.